Terms of service
1. Overview
Welcome to LUVIZORA.
These Terms of Service ("Terms") govern your access to and use of the LUVIZORA website, online store, products, content, features, and services (collectively, the "Services").
LUVIZORA is a trading name of AEONIX LTD, a company registered in England and Wales.
LUVIZORA operates its online store using Shopify, which provides the technology that allows us to offer our Services.
By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use or access our Services.
2. Business Information
Trading Name: LUVIZORA
Legal Company Name: AEONIX LTD
Company Number: 17289794
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@luvizora.com
Phone: +44 7418 603102
VAT Number: Not VAT registered
3. Eligibility and Accounts
By using our Services, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.
When placing an order or creating an account, you agree to provide accurate, complete, and current information, including your contact, billing, payment, and shipping information.
You are responsible for maintaining the confidentiality of your account information and for activity carried out through your account.
4. Products
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.
However, colors and product appearance may vary depending on your device, screen settings, or other technical factors.
Product information, availability, specifications, and prices may be updated or changed from time to time.
We reserve the right to discontinue products or limit quantities where permitted by applicable law.
5. Orders and Acceptance
When you place an order, you are submitting a request to purchase the products selected by you.
An order is accepted when we send you an order confirmation or otherwise confirm acceptance of your purchase.
We reserve the right to refuse, cancel, or limit an order where permitted by law, including in cases of pricing errors, suspected fraud, payment problems, product availability issues, or other legitimate reasons.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
Please review your order carefully before completing your purchase.
Returns and refunds are handled according to our Refund Policy.
6. Prices and Payments
All prices displayed on our website are the prices applicable at the time the order is placed, unless otherwise stated.
Prices, discounts, and promotions may change at any time.
Where applicable, taxes, duties, customs charges, shipping charges, or other fees will be displayed or communicated before purchase as required by applicable law.
You agree to provide valid and accurate payment information and confirm that you are authorized to use the selected payment method.
7. Shipping and Delivery
We aim to provide accurate shipping and delivery estimates. However, delivery times may vary depending on the destination, shipping carrier, customs procedures, weather, and other circumstances outside our reasonable control.
Estimated delivery times are not guaranteed unless expressly stated otherwise.
Nothing in these Terms limits any mandatory consumer rights that apply to your order under the laws of your country.
For online sales in the UK, applicable consumer rules require businesses to provide customers with clear information about delivery arrangements, costs, timing, cancellation rights, and other key purchase information.
Please see our Shipping Policy for more information.
8. Returns, Refunds and Consumer Rights
Our voluntary return policy is described in our Refund Policy.
Nothing in these Terms is intended to exclude, restrict, or replace any mandatory consumer rights that cannot legally be excluded.
For customers in the United Kingdom, online consumers generally have a 14-day cancellation period for distance purchases, subject to applicable exceptions.
For customers in the European Union, applicable consumer protection laws may provide a 14-day right of withdrawal for online purchases, subject to applicable exceptions. Consumers may also have mandatory legal rights relating to defective or non-conforming goods.
Where applicable law provides greater rights than those described in our voluntary policies, those legal rights will apply.
9. Intellectual Property
All content on the LUVIZORA website, including text, logos, graphics, photographs, videos, product descriptions, designs, and other materials, is owned by or licensed to LUVIZORA or its respective owners and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
You may not copy, reproduce, distribute, modify, publish, transmit, sell, or commercially exploit our website content without prior written permission, except where permitted by law.
10. Third-Party Services and Links
Our Services may include features, tools, payment services, applications, or links provided by third parties.
Third-party services are subject to their own terms and policies.
LUVIZORA is not responsible for third-party websites or services except where liability cannot legally be excluded.
11. Shopify
LUVIZORA uses Shopify to power the online store and provide the technology used to operate our Services.
However, purchases made through our store are transactions between you and LUVIZORA.
Shopify is not responsible for the products sold by LUVIZORA or for the fulfilment of purchases made from our store, except where applicable law provides otherwise.
12. Reviews and Feedback
If you submit a review, comment, suggestion, photograph, video, or other feedback to LUVIZORA, you confirm that you have the necessary rights to provide that content.
Where permitted by law, you grant LUVIZORA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish such content for operating and promoting our Services.
You must not submit content that is unlawful, fraudulent, misleading, defamatory, abusive, infringing, or otherwise inappropriate.
LUVIZORA reserves the right to remove content that violates these Terms or applicable law.
13. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, inaccurate information, omissions, pricing errors, or incorrect product availability information.
Where permitted by law, we reserve the right to correct such errors and update information.
If an error affects an order that you have already placed, we will communicate with you and, where required, provide appropriate options including cancellation and refund.
14. Prohibited Use
You may use our Services only for lawful purposes.
You agree not to:
- violate applicable laws or regulations;
- interfere with the operation or security of the website;
- upload malicious code or viruses;
- attempt unauthorized access to systems or accounts;
- impersonate another person or provide misleading information;
- collect personal information from other users without authorization;
- use the website for fraudulent or abusive purposes; or
- reproduce, resell, or commercially exploit our Services without authorization.
We reserve the right to suspend or terminate access where permitted by law if these Terms are violated.
15. Termination
We may suspend or terminate access to our Services where permitted by law, including where a user violates these Terms or engages in unlawful, fraudulent, or abusive conduct.
Termination does not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.
16. Disclaimer
To the fullest extent permitted by applicable law, information and Services provided through the website are provided on an "as available" basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or legal protection that cannot legally be excluded or limited.
17. Limitation of Liability
To the fullest extent permitted by applicable law, LUVIZORA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for rights that consumers are legally entitled to enforce.
18. Governing Law
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in the customer's country provide otherwise.
Where applicable consumer protection law provides rights that cannot legally be waived, those rights remain unaffected.
19. Changes to These Terms
We may update these Terms from time to time.
The latest version will be posted on this page with the updated effective date where appropriate.
Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
20. Contact Information
If you have any questions about these Terms, please contact us:
LUVIZORA
A trading name of AEONIX LTD
Company Number: 17289794
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: info@luvizora.com
Phone: +44 7418 603102