Refund policy
At LUVIZORA, we want you to feel confident when shopping with us. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
Please do not send your item back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide you with the instructions for returning your item, including the return address.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, please contact us at info@luvizora.com as soon as possible so we can review the issue and help resolve it.
Non-Returnable Items
Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a return.
Exchanges
We currently do not offer direct product exchanges. If you need a different item or size, please contact us at info@luvizora.com and we will assist you with the available options.
European Union Right of Withdrawal
For customers in the European Union, applicable consumer protection laws may provide a 14-day right to withdraw from an online purchase without giving a reason, subject to applicable exceptions and conditions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by us. Your bank or payment provider may require additional time to post the refund to your account.
If you have questions about your return or refund, please contact us at: